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Welcome to Episteme Vintage. Below you'll find answers to the most common questions about our pieces, shipping, payments and returns. If you don't find what you're looking for, write to us at epistemevintage@gmail.com and we'll be happy to help.
Frequently Asked Questions
About Episteme VintageAuthentication & QualityShippingPaymentsReturns & RefundsOrders & Customer Service
Where do you ship?
We ship worldwide. Spain, the rest of the European Union, the United Kingdom, the United States, Canada, Switzerland, the United Arab Emirates, Singapore, Japan, Australia and beyond — if there's a courier route, we can get a piece to you.
How much does shipping cost?
Shipping is calculated at checkout based on the destination, weight and value of the item. For higher-value pieces we use fully insured courier services. If you would like an exact quote before ordering, contact us at epistemevintage@gmail.com.
How long does shipping take?
Handling time is one working day from order confirmation. Estimated delivery times: Spain (mainland) 1–3 working days; European Union 2–5 working days; United Kingdom and Switzerland 3–7 working days; United States and Canada 5–10 working days; rest of the world 7–14 working days. These are estimates and may vary depending on customs clearance and courier load.
How are items packaged?
Every piece leaves our workshop professionally packed for international transit. We use double-boxing, anti-shock padding, anti-humidity pouches for paper items, and rigid protection for fragile pieces. Higher-value items ship in custom-built protective packaging.
Are shipments insured?
Yes. All international shipments are sent through tracked, fully insured courier services. The insurance value matches the declared item value, so you are covered for the full amount in the rare case of loss or damage in transit.
Will I have to pay customs duties or import taxes?
For shipments inside the European Union, no — your order ships VAT-included and there are no additional duties. For shipments outside the EU (UK, US, Switzerland, etc.), customs duties and import taxes may apply depending on your country and the value of the item. These charges are the responsibility of the buyer and are not included in the shipping cost. Your local customs authority can give you exact figures.
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